koincuan Platform Privacy Notice

This page describes what data we collect when you use koincuan and how we keep that data protected. We collect personal information—your name, date of birth, email address, phone number, and government-issued ID—during account registration and identity verification. We also collect payment data (your chosen withdrawal method and transaction history), device information (browser type, IP address, device identifier), and session logs (which games you access, when you log in, and your betting patterns).

We use this information to verify your identity, process deposits and withdrawals, comply with anti-fraud regulations, and improve your koincuan experience. We do not sell your personal data to marketing companies or data brokers. Our servers and payment processors may be located outside your jurisdiction; data transfers are encrypted and subject to standard industry protections. You have the right to access, correct, or request deletion of your data subject to legal retention requirements.

Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate. If you have questions about how we handle your data, contact our privacy team through your koincuan account support portal.

What Data We Collect and How We Use It on koincuan

We collect data in several categories. Identity data includes your full name, date of birth, nationality, and government-issued ID number (national ID card or passport). Contact data includes your email address, phone number, and mailing address. Financial data includes the payment methods you link to koincuan (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment virtual accounts) and transaction history (deposit amounts, withdrawal amounts, dates). Technical data includes your IP address, device type, browser version, and device identifier. Behavioral data includes your login times, which games and markets you access, your betting and play patterns, and session duration.

We collect identity data to fulfill our anti-money-laundering (AML) and Know-Your-Customer (KYC) obligations. We are required by law in most jurisdictions to verify that users are genuine individuals, not underage, and not engaged in illicit activity. Our verification process typically takes 1–2 business days; we may request additional documents if our initial review is inconclusive. We retain your identity documents for the duration of your koincuan membership plus a retention period mandated by law (typically 3–7 years for financial records).

We collect financial data to process your deposits, withdrawals, and account reconciliation. When you deposit via online payment, e-wallet, or mobile banking, you authenticate directly with your wallet provider; we do not store your wallet credentials. When you link a bank virtual account, we receive confirmation from your bank but never store your account number or banking credentials. We retain transaction records to provide you with account history, dispute resolution, and tax reporting.

We collect technical and behavioral data to detect fraud, prevent abuse, and improve koincuan's platform reliability. We monitor IP addresses to spot multiple accounts from the same location, analyze betting patterns to identify match-fixing attempts, and track failed login attempts to flag potential account compromise. This data helps us protect your account and maintain fair play across our sportsbook (Liga 1, Piala AFF, Champions League) and gaming verticals.

Our koincuan data sharing and third-party processors

We do not sell your data to advertisers or data brokers. We share data only with third parties who process it on our behalf under strict confidentiality agreements. Our payment processors (the financial institutions and payment gateway operators who handle local payment, online payment, e-wallet, mobile banking, and bank virtual account transactions) receive transaction data necessary to settle deposits and withdrawals. Our identity verification provider receives copies of your government-issued ID and selfie to verify your identity; they delete these records after verification completes unless we retain them for compliance purposes.

Our hosting provider (the data centre operator where koincuan servers are physically located) may be outside your jurisdiction—for example, our primary servers may sit in a different country from where you access koincuan in Jakarta, Surabaya, Bandung, or Medan. Data stored on these servers is encrypted; the hosting provider cannot decrypt or access your personal information. We choose hosting providers that meet international data-protection standards.

We may disclose your data to law enforcement, financial regulators, or courts if we receive a legal demand (search warrant, subpoena, regulatory inquiry) and have no valid legal basis to refuse. We undertake to notify you of such disclosure unless doing so is prohibited by the requesting authority. We do not voluntarily report your betting patterns or account activity to government agencies except as required by law.

Your Rights and Our koincuan Data Practices

You have the right to access a copy of all personal data we hold about you on koincuan. You can request this through your account settings or by contacting our support team; we will provide a machine-readable export within 15–30 business days. You have the right to correct inaccurate data—for example, if your registered phone number is outdated, you can update it in your account dashboard immediately. You have the right to request deletion of your data, subject to legal retention requirements; we may retain records for a period after account closure if required by anti-money-laundering law or financial-crime investigation.

We retain your data as follows: identity documents (national ID, passport, selfie) are kept for 7 years post-closure to comply with financial-crime regulations. Transaction records are retained for 7 years to support tax reporting and audit trails. Behavioral data (login times, game access logs) is retained for 3 years for fraud detection and system optimization. If you request account deletion, we anonymize your personal identifiers but may retain aggregate statistics (total bets placed, total deposits, without linking to your name) for platform analysis.

Cookies and tracking on koincuan

We use cookies to maintain your koincuan session, remember your login state, and track your navigation within our platform. Session cookies are essential and expire when you close your browser. Preference cookies store your language choice and account settings so we don't ask you to re-enter them each visit. Analytics cookies collect aggregated data on page views, game popularity, and user flow to help us improve koincuan's interface and identify technical issues. You can disable non-essential cookies through your browser settings, though this may limit your koincuan experience.

We do not use cookies to track you across third-party websites or create behavioral profiles for external advertisers. We do not sell your browsing data or game-play data to ad networks.

Contact and dispute resolution

• If you have questions about how we use your data on koincuan, contact our privacy team via in-app support chat or email.
• If you believe we have mishandled your data, you can file a formal complaint through your account dashboard. We will investigate and respond within 30 days.
• If you remain unsatisfied, you may escalate to our data-protection officer or file a complaint with your local data-protection authority.

We at koincuan undertake to handle your personal data with care, transparency, and respect. Our data practices are designed to protect your privacy while meeting legal obligations in the jurisdictions where our services operate. As we expand availability during major events (Piala Indonesia, Piala AFF, Champions League seasons), we maintain consistent privacy standards across all regions where koincuan is permitted to operate.